Refund policy

Refund & Return Policy – Varex

At VarexWear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. RETURN ELIGIBILITY
You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. NON-RETURNABLE ITEMS
The following items cannot be returned:

  • Items on sale or discounted

  • Gift cards

  • Personalised or custom-made products

  • Hygiene-sensitive items (e.g. underwear)

3. RETURN PROCESS
To initiate a return, please contact us at:
supportvarex@gmail.com

Include:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Once approved, we will provide return instructions.

4. RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we are not responsible for items lost in return transit.

5. REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

6. LATE OR MISSING REFUNDS
If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your card provider or bank, as processing times may vary

If the issue persists, please contact us.

7. DAMAGED, DEFECTIVE OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will offer:

  • A replacement at no extra cost, or

  • A full refund

Photos or video evidence may be required.

8. ORDER CANCELLATIONS
Orders can only be cancelled within 12 hours of purchase. After this period, your order may already be processed and cannot be cancelled.

CONTACT US
If you have any questions about returns or refunds, please contact us:
supportvarex@gmail.com

We appreciate your trust in VarexWear and are committed to providing a smooth and fair shopping experience.